The website “holabulgaria.com” is owned and operated by the licensed Bulgarian tour operator “Porovat Ltd.”, with VAT number BG208043219.
By booking a trip with Porovat Ltd. you are deemed to have accepted on behalf of everyone involved in the booking these Booking Conditions, which constitute the entire agreement between you and Porovat Ltd., and your booking will be accepted by us on this basis.
- Booking process
Direct bookings on our website are possible for our day tours and city tours via the booking form. When making the booking, please make sure to fill tin he correct travel date, number of people and the needed personal details.
Any special requirements and medical problems should be reported by the client before the time of booking and reconfirmed if acceptable by Porovat Ltd. before any payment is made by the customer.
After the full payment is received, any necessary additional information (if any) will be sent over to the client via email or WhatsApp.
Our multiday tours are directed mainly towards tour operators, who organize groups, and they cannot be booked directly. If you are interested in such a tour, please send us an inquiry with the necessary details via email or via the corresponding form.
- Payments, cancelation conditions, and refunds
For our tours, which can be booked directly via the website, the full payment should be made at the time of booking. Free cancelation and a 100% refund are allowed up to 24 hours before the starting time of the tour. After that period, the booking becomesnon-refundablee. All cancellations should be made in written form to Porovat Ltd. on our corporate email:
info@holabulgaria.com. Cancellations advised verbally to a company staff (i.e. drivers, tour guides, resort representatives, office staff, etc.) or in writing to another email address will not be considered valid. If a customer does not show up for a booked tour, the booking is treated as a ‘no-show’ and no refund is possible.
The refunds are processed up to seven business days after the cancelation is made.
- Force-majeure
Porovat Ltd. shall not be held liable in cases of “force majeure” circumstances, herewith described as events which we or our subcontractors cannot predict or avoid, such as terrorist activity, strike, war, or threat of war, riot, civil strike, natural or nuclear disaster, adverse weather conditions, and temporary technical breakdowns/power cuts (incl. stop of lifts as a result), fire, road accidents, traffic jams, vehicle breakdown,n etc. Porovat Ltd. will act and do whatever is possible to the best of its abilities to minimize the impact on the client’s journey in such cases (which may include offers for alternative activities instead. Claims for missed flights, only partially, or unused other services as a result of such circumstances will not be acknowledged in such cases.
- Handling of complaints
Should our clients experience problems during our tours,thath cannot be resolved on the spot by the local company representative, they must inform in writing the head office of Porovat Ltd. with an email sent to
info@holabulgaria.com. Please make sure to include full details of the case mentioned inside so that we can take proper measures to have this problem resolved as soon as possible. Any complaints brought to our attention after the end of the tour could only be regarded but we regret in advance that no efforts could be made at this later stage which would have made your tour more enjoyable.
- Photos and testimonials
Images taken during our tours may be used by Porovat Ltd. without charge in all media for marketing or advertising purposes. Written feedback and images sent to the company by clients are also subject to the same conditions and can be used without special permission by their authors.
- Travel insurance, health and immigration
Please note that no travel insurance is included by default in our packages and we suggest that at the time of booking all clients consider purchasing a policy of their choice. Clients are also fully responsible for all visas, passports, immigration, quarantine, customs, health and other requirements of the countries visited or transmitted. A valid passport must be carried by each person. Porovat Ltd. is not responsible if a client fails to ensure that they comply with these requirements.
- Liability waiver and assumption of risk
In consideration of your being permitted to participate in the activities of Porovat Ltd., and the use of its equipment and vehicles, you agree to the following waiver and release of liability. The terms of the below conditions shall serve as a release from any legal liability and express assumption of risk for yourself, your heirs, assignees, administrators, executors, and all members of your family, including any minors accompanying you.
You understand and acknowledge that during a tour in which you will participate under the arrangements of Porovat Ltd. and its agents, employees, associates, affiliated companies, or subcontractors, certain inherent and acquired risks and dangers exist and cannot be eliminated. You understand and assume every risk associated with the activities performed, any of which can cause injury or even death. You understand that these risks, hazards, and dangers include, without limitation:
– Travel by automobile, lift, or other means of conveyance;
– Hazards oftravelingg, hiking, exploring, skiing, or participating in activities that take place in remote or rugged, unpredictable terrain and where phone or radio communications may not be available;
– Risks associated with crossing roadways and entering/exiting vehicles;
– The unavailability of immediate medical attention or means of rapid evacuation in case of emergency;
– Risks of injury, dehydration, or even death resulting from your participation in any adventurous activity such as (but not limited to) hiking, skiing, snowshoeing, walking alongside rock ledges, and ascending/descending mountain peaks;
– Mechanical or construction failures of vehicles and equipment;
– Аcts of terrorism, forces of nature, and unpredictable weather conditions;
– Areas of unsafe or unstable conditions due to political or civil disturbances, or other unforeseen circumstances.
You acknowledge that these are some, but not all, of the inherent and acquired risks associated with the activities performed on holabulgaria.com. A complete listing of inherent and acquired risks is not possible. Porovat Ltd. does not sponsor or endorse these activities, nor can Porovat Ltd. be held liable for any injury or illness resulting from your participation.
You acknowledge that you have responsibilities as a participant and accept full responsibility for your behavior and actions relating to bodily injury, death, and loss of personal property.
You are responsible for any expenses resulting from any inherent risk, whether identified or not, and as a result of your negligence. You understand the risks, hazards, and dangers described above.
You understand that some activities performed during a Porovat Ltd. tour may require good physical conditioning and the degree of skill and knowledge necessary for you to engage in these activities safely.
You accept full responsibility for purchasing the style of the tour that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities.
You are in good physical health and have the ability to safely engage in the travel activities in which you may partake while traveling as a Porovat Ltd. passenger.
By default, personal travel insurance is not included in the tour price. It is your responsibility to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, and cancellation and curtailment. You will ensure that your travel insurance covers all of the activities you expect to participate in.
As it is likely that in these sorts of trips, the weather must be taken into account, if conditions are such that certain arrangements should be changed or not at all provided, you are not eligible for any sort of refund.
If the behavior of any trekker is likely to cause distress or harm to themselves, our member of sta,ff, or other team members, our local guide/staff reserves the right to terminate their trip at any time and they will have to make their arrangements; we will not be liable for any expenses incurred as a result. We will not be liable for any claims arising due to such action.
Your participation in the activities of Porovat Ltd. is purely voluntary. No one is forcing you to participate, and you elect to participatedespitef the risks. You will take precautions to ensure your safety. You will assume all responsibility for personal injury, accidents, illness, or even death, and damage to or loss of personal property as the result of any incident or accident that may occur.
You further agree to indemnify Porovat Ltd., and every one of its directors, officers, agents, employees, and volunteers from and against any claims, actions, liabilities, suits, and expenses which are related to, arise out of, or are in any way connected with your participation in any activities including, but not limited to, negligence of any kind or nature, whether foreseen or unforeseen, arising directly or indirectly out of any damage, loss, injury, paralysis, or death to you or your property as a result of you engaging in these activities or the use of these services or equipment.
- Ethics and behavior
All tourists are expected and required to stick to good ethics and behavior! Any intolerant and/or aggressive behavior towards other tourists or staff is not acceptable and will be strongly treated by law! In case of such behavior, the reservation of the respective tourist will be canceled, it will be treated as a non- refundable and it will be the obligation of the tourist to cover his/her incurred costs for hotel accommodation and travel services.
